We support all exchange versions. The first step is always to analyse the storage device or the file to identify the nature of the problem and the extent of the damage.
In many cases, media error (Hard Drive, RAID errors or Tape), causes the Exchange database to be corrupted. Therefore, If possible it’s strongly recommended that you send us the physical storage device, which the Exchange database was stored on, for an evaluation.
We tend to get better recovery results when we complete the recovery in the hardware level.
In many cases sending us the physical drives would not be technically possible, so we can work on the actual file.
You can upload the Exchange database to us quickly using our 100MBps internet line or sending it to us on a media. If you wish to upload a file to us, please submit a case and contact us for the FTP details.
Each job is unique and will vary according to the version, size and the problem of the file or storage device.
The evaluation results tells the customer what is the nature of the problem, time estimate of the recover and cost.
It is up to the customer to decide whether we should go ahead with the recovery.
The recovery results will be submitted to the customer, as part of our verification of a successful recovery process.
We will supply the recovered data on whatever medium the customer specifies.
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